Shipping Information

At Diamond Tales, we aim to provide fast, reliable, and transparent shipping so you can receive your orders quickly and safely. Please read the information below to understand our shipping policies.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or holidays. You will receive a confirmation email once your order has been shipped.

Domestic Shipping (U.S.)

We offer standard and expedited shipping options within the United States.

Standard shipping typically takes 3–7 business days
Expedited shipping usually takes 1–3 business days, depending on your location

International Shipping

We ship internationally to select countries. Delivery times vary by destination, typically 7–21 business days.

Customers are responsible for customs duties, taxes, and import fees, which are not included in the item price or shipping cost.

Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

Free shipping promotions may apply during special offers and sales.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s delivery status online.

Lost or Damaged Packages

Diamond Tales is not responsible for packages lost or damaged during shipping. Please contact the shipping carrier directly for assistance.

For orders that arrive damaged, contact us at support@diamondtalesusa.com immediately so we can help resolve the issue.

Address Accuracy

Please ensure your shipping address is complete and accurate. Diamond Tales is not responsible for orders delayed or lost due to incorrect addresses provided by the customer.

Shipping Restrictions

Some products may have shipping restrictions due to international laws, hazardous materials, or carrier regulations. We will notify you if your order contains items that cannot be shipped to your location.

Combining Orders

Orders placed separately cannot be combined for shipping after payment. Please ensure all items are added to one order if you prefer consolidated shipping.

Contact Us

If you have any questions about shipping, delivery times, or tracking your order, please contact us at support@diamondtalesusa.com. Our team is happy to assist you.

Diamond Tales — Fast, reliable shipping for every order.